At Chicsa Venues, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our Refunds & Return Policy below.
Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original tags, labels, and packaging.
- Not show signs of wear, washing, or damage caused after delivery.
- Be accompanied by proof of purchase or your order confirmation.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- Items marked as final sale or clearance.
- Gift cards.
- Personalized or custom-made products.
- Products that have been used, washed, altered, or damaged after delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing [email protected].
Please include:
- Your order details.
- A description of the issue.
- Clear photos of the product and packaging, if applicable.
We will review your request and provide further instructions.
Return Process
To start a return:
- Email us at [email protected] within the return period.
- Wait for our return instructions before sending any item back.
- Securely package the item in its original packaging.
- Ship the approved return using the instructions provided by our support team.
Returns sent without prior approval may not be accepted.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request within 5 business days.
If approved, your refund will be processed within 7 business days after inspection.
Since Chicsa Venues accepts Cash on Delivery (COD) only, approved refunds will be issued through a mutually agreed refund method, such as a bank transfer or another suitable payment option.
Return Shipping Costs
If the return is due to an incorrect, defective, or damaged product, we will cover the reasonable return shipping costs.
If the return is for any other eligible reason, the customer is responsible for the return shipping costs unless otherwise stated.
Exchanges
If you would like to exchange an item for a different size or color, please contact us within 14 days of delivery. Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they are dispatched for delivery. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery if eligible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Chicsa Venues
Email: [email protected]